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| Two successive GAD orders observed in breach by departments | | Disposal of anonymous/pseudonymous complaints | | Early Times Report
JAMMU, July 27: As the erstwhile NC-Congress coalition government had the track record of observing its own orders in breach, the present alliance of PDP-BJP is no less complacent in doing so. During the last two consecutive years, the two governments issued two successive orders with respect to disposal of anonymous/pseudonymous complaints of public in various departments. Both the orders have yet to be followed in spirit of guidelines of Government Of India on the basis of which GAD had drafted the fresh instructions.
Sources said complaints and grievances of general public continue to be thrown into dust bins as there is not a single department which has either evolved its own mechanism or is following the GAD order. Not even Chief Minister's Secretariat where most of such complaints are directed and remains flooded with such cases, any heed is given to proper disposal of complaints be those be with bonafide identity or with pseudonymous, sources further said adding that this casual attitude has resulted in loss of credibility in the assurances of speedy disposal of complaints by the new alliance government too. While the government is prompt in issuing the orders, GAD doesn't ensure whether its orders are being implemented or not, sources said adding that it is this lack of accountability which makes almost all the departments insensitive and uncaring towards these complaints sent mostly through post.
Sources said in July 2014 the previous NC-Congress government issued an order which was actually in supersession of a circular issued in March 2008 for laying down a procedure for handling anonymous complaints by the departments or autonomous bodies. In this it was clearly mentioned that complaints vague allegations could also be filed without verification of the identity of the complainant.
Ironically, the GAD once again came up with issuance of this circular this year, on July 10, reiterating that while the guidelines regarding disposal of anonymous complaints have been issued in the past, the procedure so laid down was sought to be 'strictly implemented' by all the departments in spirit of the guidelines. This time the order further laid down that if a complaint contains verifiable allegations, the administrative department may take cognizance of such complaint with the approval of the competent authority to be designated by the department . It has been further made clear that the complaint will first be sent to the complainant for owning or disowning as the case may be. If no response is received within 15 days of sending the complaint, a reminder will be sent and if still nothing is heard, such a complaint may be filed as pseudonymous by the departments or autonomous bodies, said the sources.
However, this one is also not going to make any impact as the complaints through posts is going straight into the bins and those few through sent through online system gets deleted unless there is a special reference of any minister to look into it. No wonder then a complaint sent by a senior citizen of Jammu sent on same date to Chief Minister's office in the state and to President of India was responded within a stipulated time by the latter alone with proper directions of the quarters he should seek for redressal of the grievance. When he personally managed to look the status, he was told they have not received any such complaint, of which he had a proper postal receipt. |
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