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news details
Repeated complaints of ARTO's, RTO's against vendor affixing HSRP, fall on deaf ears
Despite computerization, no change in time taken to register vehicles
12/12/2019 10:57:01 PM
Early Times Report
Jammu, Dec 12: The introduction of computerization has failed to reduce the time consumed for registration of vehicles at transport offices across Jammu province of Union territory as the vendors fixing number plates to the vehicles have been taking excess time.
Sources informed Early Times that Assistant Regional Transport Officers as well as Regional Transport Officers (RTOs) have repeatedly taken up the issue of inordinate delay caused by the vendors to affix High Security Number Plates (HSRP) to vehicles, with the higher authorities but all in vain.
"In a recently held meeting of Transport officials, the issue was once again taken up with the higher officials of the department and the ARTOs and RTOs had also expressed great resentment against the vendors but the authorities feigned ignorance", sources said, adding that the department had initiated the process of computerization of registration documents, with an intention to decrease footfall of customers at the registration offices.
Sources informed that the Registration Certificate (RC) of the vehicle could only be printed out the ARTO/RTO offices once HSRP was affixed and the records have been updated by the vendors on website. "The Transport offices do their work as per prescribed time and then it comes the turn of vendors, who have to affix the HSRP. Usually they took fee and gave some days time to the customers to get the number plate, but every time the vendors claim that plates are not ready and asked the customers to come next time", sources said, adding that the customers have to make numerous rounds of the Transport offices to get the HSRPs.
"People from far flung areas throng the RTO offices on the prescribed date given by vendors but have to leave empty handed and fake assurances of next time but there exist nexus of some agents, who can manage HSRP on the same day after getting extra money from the customers", an official said, adding that the Transport authorities have nothing to do with the HSRP as they have outsourced the work to the vendors, who have been harassing the customers.
After affixing of HSRP, the vendor has to update the records online, after which the Registration Certificates (RCs) of vehicles could be printed, sources said, adding that due to prolonged delay caused by vendors, the registration of vehicles has been taking lot of time and authorities have also become mute spectators due to unknown reasons.
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