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| Dismal customer service new norm in J&K Bank: Tony | | |  Early Times Report
SUCHETGARH, Jan 14: DDC Member Suchetgarh, Taranjit Singh Tony on Friday criticized the management of the Jammu and Kashmir Bank Limited for offering worst ever services to its customers as 'no' and 'not available' have become new trademarks of this financial institution which at some point of time was best in the sector.
In a statement issued to media here, the DDC Member said that J&K Bank has lately become synonymous with poor banking services as it has miserably failed to provide its customers with mere basic facilities like the debit and credit cards. This, he said, is because of mismanagement by the management of the bank. "At the time when private banks are providing each and every facility at the doorsteps of the customers, the J&K Bank is unable to satisfy its customers who somehow visit its respective branches for getting the bare minimum facilities. Despite profit sheets of the bank showing surges and spikes in dividends and gains, the bank has failed to give adequate facilities to its customers like the cheque books of this bank don't have the names of the customers printed on them while banks in private sectors have started this facility decades' ago", Tony said, adding that unfortunately the only thing for which the staff of J&K Bank is trained is saying 'no' and 'not available' to the customers.
The DDC member also raised the issue of J&K Bank exploiting its guards by denying salaries in accordance with Minimum Wages Act. He said that the aforesaid bank was paying the salaries to its security guards which were far less than prescribed by the Minimum Wages Act.
Tony demanded that Minimum Wages Act should be implemented in letter and spirit in J&K because despite the law, people are being exploited in Jammu and Kashmir by paying wages which are far less than the minimum amount stipulated. |
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