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| Poor BSNL services force customers to opt other means | | 50,000 landline subscribers surrender phones | | Vikas Sharma
Jammu | Sept 19
BSNL landline which had a status symbol at one time and people feel proud to be a subscriber of it has of late last its glamour because of negligence and slackness of its officers. The landline telephone which was the main and only source of the income of BSNL is now losing its identity in the crowd of modern technology and struggling hard for its survival, so that it may remain in race with the private players, which are eager to enter the super market of the state, which is flooded with the consumers.
BSNL landline phone was the only source for the people of India to remain connected with each other but after coming of other companies and mobile phones in the state, it is going to be history very soon. This is not because of its less utility but because lack-ness and the negligence of its officials.
According to BSNL sources, after coming of mobile phone service in Jammu, which was launched at April 2003, more than fifty thousand land line connections had been disconnected till date, whereas the new landlines connections which are sanctioned during this period is very less. Sources also told that people who had landline connections were fed-up with the erratic services from the BSNL and was eagerly waiting for launching of mobile phones in the state because mostly landlines phones remained out of order and non-functional and authority didn’t show any interest to find out the fault. Sources further revealed that after the decline in landline phone subscribers, the officials did not take any lesson and if one applies for new connection it takes two to three years to get a new landline connection.
Sources also informed that due to these disconnections the BSNL suffered a huge loss which if calculated would run into crores of rupees but department in spite of making any policy is sleeping silently. Adding details sources said that in a hurry and worry situation, department had announced that they will provide feasibility in every nook and the corner of Jammu and Kashmir circle and provide landline connection on demand but all in vain and situation gets more worsened as alone in the current year around 12000 landline connections had been disconnected till date. Sources also told that there are around 20,000 defaulters and the department is helpless to collect their pending dues from these defaulters.
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