Agencies
NEW DELHI, Feb 22: Cracking the whip on unauthorised individuals who exploit patients at the AIIMS Delhi, the hospital administration on Wednesday shared a WhatsApp number on which people can send complaints and evidence related to fleecing or seeking bribes. The number will be operationalised by the end of this month, an office order read. According to the order, AIIMS Director M Srinivas during interaction with patients and their relatives found that touts and agents were fleecing some of them by pretending to supply them medicines or helping them with investigations outside AIIMS, or referring them to other hospitals for faster turnaround times, etc. To combat this menace and to ensure that no patient is approached by touts/agents, a dedicated WhatsApp number (9355023969) for messaging of complaints and evidence related to fleecing/ seeking bribe shall be operationalized by February 29, 2024, the order said. "Anti-corruption helpline number -- in case any tout/ agent is fleecing you or anyone is seeking bribe for services at AIIMS New Delhi, please forward the audio or video evidence and location via WhatsApp on this number: 91-9355023969." It also said the number should be displayed prominently in signages in English and Hindi in all areas including OPD, wards, waiting areas, stores, pharmacies, etc. "This number will not entertain routine grievances but shall only take cognizance of the complaints related to fleecing of patients by touts/agents or for complaints in cases where anyone from AIIMS, Delhi is seeking bribe in lieu of any services at the hospital," the order mentioned.
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