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| Now, SMS your queries for railway enquiry | | | Agencies
New Delhi, May 27: Opening up more options for travellers seeking details of train services, Railways have started an SMS service on the 139 passenger information system.
The service would enable one to know the PNR status, current train running positions, accommodation and availability and fare enquiry.
"All that a passenger needs to do is SMS the queries to 139 and the information would be provided within minutes," a senior Railway ministry official said.
The official said the SMS service would basically supplement the existing facilities available in 139 and reduce the burden of the network flooded with calls every day.
The round-the-clock enquiry service 139 is a call centre number and run by IRCTC. Estimates suggest it receives over a crore calls per day.
However, the SMS service would come at a premium and would be charged at Rs 3 per message.
Railways are contemplating to incorporate some more passenger-friendly features on the 139 platform like booking hotel rooms etc.
Recently, IRCTC had introduced 'book a taxi' service enabling passengers to hire the taxi from their home to the railway station by calling 139.
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