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| Tata Teleservices announces customer service charter | | | Early Times Report
Jammu, Mar 4: TATA Teleservices Limited, India's fastest-growing pan-India dual-technology telecom service provider, has announced a path-breaking 'Customer Service Charter' for Tata Indicom customers, under which the company guarantees pre-determined levels of service and support-and includes 'Compensation Clauses' to pay back customers if the set service levels are not met. This initiative commemorates the 171st birth anniversary of Tata Group Founder, Sir Jamsetji Nusserwanji Tata, a visionary who sowed the seeds of industrialization in India-and will be available to Tata Indicom customers across all 20 telecom Circles that the company operates in. The Customer Service Charter, a first-of-its-kind endeavor in the Indian telecom industry, is aimed at ensuring that customer service emerges as a key differentiator for telecom operators. The Charter focuses on several identified aspects of customer interaction, with the larger objective of creating world-class service standards and benchmarks. The Charter will fulfill customer commitments-five salient propositions have been identified by Tata Teleservices Limited to begin with-and Compensa-tion Clauses have been built in, wherein the company will pay back customers if pre-set service levels on the chosen parameters are not met. Paying a tribute to the Tata Group Founder at the launch of the Customer Service Charter, Anil Sardana, Managing Director of Tata Teleservices Limited, said, "On the occasion of our Group's Founder Day, we pledge to give every customer his rightful due. Sir JN Tata was a visionary who dared to think beyond his time, and his dynamic legacy still inspires us to pursue the highest standards of excellence in every endeavor. The introduction of this Customer Service Charter, therefore, is a matter of immense pride for us, and a tremendous responsibility for us to shoulder-as we will be putting our very business behind our commitment to our customers." "The Charter is a reaffirmation of TTSL's commitment to the person who makes the biggest difference to our lives-the Customer. At the Tata Group, we strongly believe that it is our solemn duty to do everything within our competency to give customers a quality network experience and state-of-art service and support. This Charter, the first-ever in the history of Indian telecoms, has been conceived to achieve these objectives with a promise to compensate customers if we don't live up to our commitments," Atul Kansal, Chief Operating Officer, Jammu & Kashmir, Tata Indicom, said.
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