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| JK Bank launches Met Group Savings Plan, Met Smart Software | | Our goal is customers’ delight : Chairman | | EARLY TIMES REPORT
Jammu: Dec 20: Customer needs, aspirations and satisfaction are of utmost importance.For every business and commercial company, the customer convenience is the main concern and the goal should be to achieve customers’ delight.
This was stated by J&K Bank Chairman and Chief Executive Officer, Mushtaq Ahmad,
while launching Metlife India’s ‘Met Smart Software’ and ‘Met Group Savings Plan’ in presence of Managing Director, MetLife India Rajesh Relan, at a grand function in Jammu today.
J&K Bank top executives including Executive Director A. K. Mehta, President Tafazal
Hussain and Zonal Head Jammu, Central, Madan Gupta were also present on the
occasion Met Smart is a unique single window interface that empowers all J&K Bank
branches to access renewal premium notices and receipts, fund value statement
for unit linked products, on-line pending status of new business applications,
all production reports and copies of counter offer and requirement letters.
With Met Smart, all these would be easily accessible within the J&K Bank branch
network. Notices or receipts can be printed and handed over across the counter
to the policyholders at J&K Bank branches leading to a significant improvement in convenience and quality of service to all customers.
Met Group Savings Plan is a customized product designed especially for the customers of J&K Bank. It is an affordable and convenient plan in which the premiums start from as low as Rs. 100. The plan provides both protection and savings to the customer. It offers guaranteed sum assured in addition to bonuses on maturity or in the case of any eventuality.
While commenting on the introduction of Met Smart Software, Mushtaq Ahmad expressed
hope that this innovative system will achieve customers’ delight while addressing multiple issues and expectation of customers and resolve the same spontaneously.
While referring to the new product - Met Group Savings Plan – he said, “This is a
first product of its kind which we can aggressively market particularly in the rural areas, as the premium under this scheme is as low as Rs.100.” “I have been told that this low cost product primarily aimed at targeting low income groups is one of the innovative traditional products
and will definitely build long term relationship with the customers,” he said and added that this
product will strengthen our financial inclusion mission, as we can penetrate in
such areas where even concept of insurance is yet to reach.
“Rural masses cannot go for high premium plans. We have an opportunity to reach rural masses, give them insurance cover, at affordable cost, in a simplified and hassle free
manner,” he said.
He assured that J&K Bank will always endeavour to perform its contributory role within all possible limits in conformity to mutual arrangement and regulatory scope and complemented the present management for having having recording maiden quarterly profit. Earlier,
speaking on the occasion Rajesh Relan, MD – MetLife India said, “Out of the life insurance business of 376 crores mobilized by the bank so far, 76% of it has come during the last three years, which speaks about the growth of business during these years.
He said, “’Met Smart’ is yet another differentiation offered by MetLife to its
Bancaassurance partners. Operational Excellence is one of the strategic pillars
that will help us achieve our vision to enhance ‘Ease of Sales and Service’ for our J&K Bank customers. Recognizing this as our focus area, we are introducing ‘Met Smart’ with J&K Bank that will strengthen our Bancaassurance servicing capability. It will ensure that we
provide best-in-class customer service to our customers as we continue to grow our
partnership with J&K Bank
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