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| Policy to reduce delays may be purposeless | | | The National Conference led Government plans to formulate a new plan which would facilitate various Departments to take in hand "citizen-centric"steps in order to eliminate delays. The new policy, after it is framed, would initially cover those departments that have direct dealing with people.Civic bodies, health, power, consumer affairs, Revenue and other wings of the Government are to be covered under the new policy. The idea behind the exercise is to ensure that people were not inconvenienced because of delay in the receipt of birth and death certificates, state subject subject certificates besides the income certificates. Each department will be guided by the time frame that would be set for the issuance of these certificates. The Government has the plan of bringing the departments of education, health and transport under the new policy because a major section of people in the state are directly and indirectly connected with these departments.
In fact the idea behind this exercise is to promote transparency in the public dealing offices. The proposed measures are silent over the corrupt practices that are in vogue in these departments. People who are supposed to issue death and birth certificates do issue them only after the applicants grease the palm of the concerned officials. For receiving permanent Resident Certificates the applicants are supposed to pay heavily to the officials entrusted with the task of issuing the PRC certificates. People are already aware of the work culture in the hospitals and the two Government medical colleges. In these medical centers senior doctors are seen spending more time in their private clinics than in the hospitals. For various tests patients are usually referred to private clinical laboratories and diagnostic centres on one pretext or the other. It is being done because doctors receive heavy commission from the owners of these labs and diagnostic centres.
The proposed new policy is silent on this issue. It is equally silent on the procedure the Government plans to adopt for ensuring applicants to get different certificates without greasing the palms of the officials. The proposed policy will see to it that the PRC,death or birth certificates were issued to the applicants within the shortest possible time. Is there any guarantee that the officials will not demand money for issuing the certificates? There is none. The Government officials have, over the last several decades, developed the technique of raising one objection or the other, one query or the other. This is being done to leave the applicants with no other alternative but to pay money to the concerned officials. The new policy being silent on such issues may ultimately prove purposeless. People are not prepared to suffer delays only but are agitated also over the extent of corruption that has been part of tradition in the offices which have direct dealing with the people. In issuing PRC the concerned officials indulge in inordinate delays, in certain cases it is justified because the revenue officials do not want to take any risk of giving a PRC to a person or persons who are not entitled to it, simply to force the applicants to pay heavily to the officials. The Government has to take cognizance of the money factor involved in these departments while framing the new policy.
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