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| JKP in no mood to take-up PM's digital India campaign seriously | | | Syed Junaid Hashmi
Early Times Report
JAMMU, Dec 20: Despite being in forefront against terrorism, Jammu and Kashmir Police (JKP) is reluctant to take up Prime Minister Narendra Modi's digital India campaign.
The website of Jammu and Kashmir Police (JKP) is neither attractive nor impressive. The content on the website is of ordinary nature. A good number of telephone numbers on the website are not functional. There is no link on the website which could be of some help for the commoners. From the passport verification to filing complaints online, there is nothing on the website of the Jammu and Kashmir Police (JKP).
You click on the passport verification link of the Jammu and Kashmir Police (JKP) website and you are re-directed to the passport wing of the website of Union Ministry of External Affairs (MEA). One seeking details about his passport verification process or the status of his application has to rush all the way to the office of CID In Jammu and Srinagar or call up the helpline of CID department to find out the latest status.
What makes the website a useless one is the fact that in the era of digital technology, one gets no response to the emails sent on various email addresses mentioned on the website. Ask for the reasons and you are told that police has several others jobs to do and it is not possible to reply to each and every email. The CID and police verification reports which the concerned individual who has applied for the passport should have access to is kept confidential.
Instead of making the verification report available online to the concerned individual, so that he could raise objections online and seek redressal of the same, the same are kept confidential for the reasons best known to the higher-ups in the Jammu and Kashmir police. Higher-ups in the police headquarters are yet to heed to the repeated pleas from various quarters that e-policing should now become a reality in Jammu and Kashmir also.
The website has no significant details about the working of Jammu and Kashmir Police. Apart from website, JKP is virtually averse to the idea of pushing all the police officers across the state to having online social networking accounts in Facebook, Twitter and WhatsApp so that citizens can approach them easily. Instead, the Jammu and Kashmir police is still using archaic and outdated modes of reaching out to the commoners.
JKP is yet to have dedicated team of officers who would ensure e-policing becomes a norm where even they admit social networking sites have far more impact than any other mode available for communication with commoners. Though most of the officers are tech-savvy but none has any account which commoners could use to lodge their complaints.
Ironically, JKP website is yet to even comply to the mandatory provisions of both right to information act and public service guarantee act but the ex-SIC team had no courage to even write a customary letter to the police heads to comply with the provisions of the act. This does raise questions on the reluctance of the JKP to switch to world accepted modes of communication and information. What can make system more transparent should have by now been implemented by JKP.
Online social networking sites such as Twitter, whatsapp and Facebook have become part of community interaction strategies with their increasing popularity and police departments in several states are using social networking to identify crime with the help of residents and understand safety concerns of the residents. Unlike what one of the country's elite force is doing, Bangalore police started its Facebook page in the year 2011, for community engagement at the city level.
Police allow citizens to post on this page, providing them a two-way information-sharing mechanism. Residents use OSN to inform residents about various crimes and opinion on policing activities. Similar to Facebook page, Bangalore Police also has a verified twitter account (@BlrCityPolice). Karnataka police have made it mandatory for all top officers to open accounts in Facebook, Twitter and WhatsApp so that citizens can approach them easily.
But Jammu and Kashmir Police is yet to take a cue and do anything which could be called historic in its real sense. Instead, the police officers including the SHOs and Inspectors hardly pick calls even if they are distress calls most of the times. Commoners assert that JKP should not stay behind in revolutionizing the system and making e-policing a reality. |
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