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| CS for expediting auto-appeal feature for 445 online services to root out chances of corruption | | |  Early Times Report
JAMMU, Mar 4: Chief Secretary, Dr Arun Kumar Mehta today launched the PSGA auto-appeal feature of few online services offered by Government Departments. The feature is going to auto escalate the appeals in case the services are not provided to the applicant with the time limit set under the Public Services Guarantee Act (PSGA). With this the UT became the first in the country to integrate the auto-appeal feature to Service Plus platform.
Dr Mehta called this step revolutionary. He applauded the IT Department for integrating this feature in the digital services offered by different Departments to the citizens. He advised the Department to work for activating this feature for all the 445 services offered by the government to its citizens at an earliest.
He called for prioritizing those services that form the bulk of the applications. He advised for making the auto-appeal feature active for services related to the everyday life of the citizens like seeking of power/water connections, availing of documents like income, domicile, category, birth, death certificates and benefits like old age, widow pensions besides scholarships under various social security schemes etc.
He observed that this feature would act as a turning point in maintaining the transparency and accountability in services to the public. He maintained that this attribute in online services is going to be the landmark in eradicating corruption and malpractices. He emphasized that this would promote fairness set as priority by the current dispensation in all of its affairs including offering of government employment and public contracts to its citizens on the basis of merit alone.
On the occasion it was given out that the delivery of services through online mode has greatly reduced the waiting period for the applicants. The feature like auto-appeal is going to bring a greater transparency in these services in future as these would ensure their delivery as per the timeframe set for them under PSGA and fixing of responsibility on part of any officer/official for any undue delay.
It was evident from the reports generated on service portal e-UNNAT (Jan sugam) that more than 90% of services are being delivered to public within time. Moreover the rejection rate of applications is very low at around 5% only with provision of giving feedback by the applicants through Rapid Assessment System (RAS) about their satisfaction level while availing such services.
Talking about the timeframe, Tariq Ahmad, a CSC operator from Anantnag affirmed, "After the successful submission of the application it usually takes a week or two to receive the document on the portal". Another CSC operator, Zulfiqar Ahmad also confirmed, "The application process is easy and status accessible at all times. Naturally it saves the time and resources of the citizens availing these services".
Similarly an applicant for issuance of Domicile Certificate, Ashok Kumar from Jammu said, "The Certificate was delivered online after just 7 days of applying for it that also without visiting the concerned office or officer". People largely feel improvement in overall response and the time in which they are able to receive these services online without physically visiting any government office.
The data also corroborates this change in the nature of offering and delivering government services to the citizens of the UT. The data shows that some 7,89,008 certificates have been delivered to public in the timeframe set under Public Services Guarantee Act (PSGA). The rejection rate of applications is very low with services like issuance of income certificate, category certificates (RBA/SC/ST/OBC/EWS), financial assistance under LadliBeti Scheme, pensions for old age, widows and specially-abled under JK-ISS and GoI-NSAP topping the list in terms of number of applications till date.
For instance in Anantnag District out of 66,187 applications for issuance of Income Certificate just around 916 had been rejected. Similarly for 8525 applications for issuance of Character Certificate only 121 had been rejected while for 3015 applications for issuance of SC/ST category certificates just 46 had been rejected by the authorities in the district. |
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