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Hello Kishtwar: Revolutionizing Grievance Redressal for All
6/1/2023 10:55:42 PM
Early Times Report

Kishtwar, June 1: The “Hello Kishtwar” Inter Voice Response System (IVRS) launched by the District Administration Kishtwar has gained immense popularity among the masses and has witnessed overwhelming success in the district. This innovative initiative provides a convenient platform for citizens to voice their grievances over the phone, enhancing the overall public service delivery mechanism.
To access the service, citizens can dial 8470800900 and select the appropriate option to register their grievances with the respective officers, including the Deputy Commissioner, Senior Superintendent of Police, Additional Deputy Commissioners, Assistant Commissioner Development, AD Food Civil Supplies & Civil Supplies, Chief Medical Officer, and Chief Education Officer.
All calls are recorded for transparency and accountability, and callers receive a unique Grievance ID via SMS to track the progress of their complaint on the district administration’s website.
The IVRS lines are open for all citizens of Kishtwar every Tuesday and Thursday from 11 AM to 12 Noon.
This inclusive approach ensures accessibility for all, regardless of educational background or socioeconomic status.
The simplicity of the call-based system allows anyone to register their grievances easily, promoting seamless communication between citizens and the administration. The IVRS also offers SMS-based online tracking, saving time and transportation costs for citizens, as they can monitor the progress of their complaints from their homes.
Since its launch on April 25, 2023, the IVRS has received a total of 4,325 calls, with 351 grievances recorded and resolved. The system has become a powerful tool for addressing citizen concerns swiftly and transparently, promoting good governance at the doorstep of every citizen.
The success of “Hello Kishtwar” reflects the District Administration’s commitment to efficient public service delivery and prompt resolution of grievances. The initiative embodies the principles of transparency, accountability, and citizen-centric governance, empowering individuals and communities to actively participate in the progress and development of the region.
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