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| People-centric governance | | |
The Jammu and Kashmir administration during the past few years has actively embraced a people-centric approach, exemplified by the dual commitment to a robust grievance redressal system and innovative people-to-people contact programs.
Central to this transformation is the government’s relentless effort to fortify the grievance redressal system. In an era where communication is instantaneous, the J&K Government recognized that it’s imperative to create an agile and responsive mechanism.
Consequently, a technologically advanced grievance redressal system was instituted, providing citizens with accessible channels to voice their concerns.
Online platforms and dedicated helplines have become conduits for citizens to register their grievances, ensuring a swift and efficient resolution process.
However, the government’s commitment to citizen-centric governance goes beyond the digital realm. The introduction of transformative initiatives, such as the “Back to Village” program, exemplifies a proactive effort to bridge the gap between officials and the people. This pioneering initiative involves sending government officials and public representatives to the grassroots, where they actively engage with the local populace, understand their needs, and address concerns on the spot. It is not merely an administrative exercise but a testament to the government’s dedication to creating a participatory governance model.
Complementing the “Back to Village” program are the Public Durbars, which have become a vital avenue for redressing grievances promptly. These public forums serve as a direct bridge between citizens and officials, creating an environment where issues are identified, discussed, and resolved in real-time. The immediacy of this approach not only expedites the problem-solving process but also instills confidence in the governance machinery.
Public Durbars, with their open dialogue and transparent decision-making, reflect the government’s commitment to accountability and responsiveness. These sessions transcend bureaucratic formalities, allowing citizens to articulate their concerns directly to decision-makers. The officials, in turn, gain invaluable insights into the pulse of the community, enabling them to tailor policies and interventions according to the specific needs of the people. The overarching philosophy behind these initiatives is the recognition that governance should not be a distant and detached process but an inclusive, collaborative endeavor. By bringing officials and citizens together, the government of Jammu and Kashmir is fostering a culture of shared responsibility and active participation. The dividends of these efforts are evident in the strengthened bond between the government and the people, as well as tangible improvements in the quality of life at the grassroots level. |
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