Early Times Report
Jammu, July 21: Stating the new law as "revolutionary" Secretary BJP J&K UT Rekha Mahajan said that Consumer Protection Act, 2019 which replaces the more than three decades old Consumer Protection Act, 1986 provides for setting up of the CCPA (Central Consumer Protection Authority) which will carry out inquiries and investigation in matters relating to consumer rights, unfair trade practices and misleading advertisement seeks to make corporates accountable for the quality of goods being sold or manufactured by them.
The new Act broadens the definition of consumer, by recognising those engaged in offline as well as online multi-level and telemarketing transaction. The Consumer Protection Act 2019 is really consumer friendly. In the past the consumer had to file his complaint at the city where the company had an office, but now the consumer can file the case in his city.
This is very helpful to the online shoppers who bought products from sellers in other city, and in case of any defect they had to run to the sellers city to file a case.
In the same way, the consumers of transport services, who had booked goods from outside their present city, or when booked goods while transferring to another city had to face a lot of harassment because they had to go to the transporter's city to file a case.
This new Consumer Protection Act will bring smiles to the faces of the consumers as it would help them immensely. Now, a consumer can institute a complaint from where he resides or from where he works for gain. She pointed out that Under the earlier Act, complaints could be initiated only in the place where the transaction took place and the opposite party needs to deposit 50% of the amount ordered by the District Commission before filing an appeal before the State Commission, which would curb the practice of filing frivolous appeals.
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