Early Times Report
Jammu, Nov 27: Fed-up with erotic mobile service of Bharat Sanchar Nigam Limited (BSNL), its customer can't even switch to other telecom operators, with Mobile Number Portability (MNP), as BSNL is not providing the unique code, which is mandatory for MNP.
As BSNL was the first telecom operator to start mobile services in the state in 2003, most of the people were using BSNL services. Now days, due to erotic service of BSNL, a government entrepreneur, many of the customers want to switch to other telecom operators in the state. But the BSNL is reluctant to provide the MNP.
"Whenever I send a SMS on 1900 to get the unique code for MNP, it always shows message sending fail and if we call on this number, no one picks the phone," said Sunil Gupta, a post paid mobile subscriber in Jammu. "I am fed-up with the erotic service of BSNL, as neither the call nor the data works properly on BSNL, whereas other operators like Vodafone and Airtel are giving better services," he added.
The MNP was started in Jammu and Kashmir more than a year ago, BSNL has got more than 1500 numbers ported in from the different telecom operators, but less than 800 have gone out from BSNL to other operators. Mohd Shahid, another BSNL customer said, "When I didn't get the unique code to change the operator, I have bought another SIM of Vodafone to get better service, MNP has no worth in the state if BSNL do not provide the unique code for it."
"Most of the customers are willing to move to other operators, but due to this kind of attitude of BSNL they are forced to stay with it," he added. R. K. Koul, Chief General Manager Telecomm, BSNL, while refuting the complaint said, "There is nothing like we have stopped it, as per my information MNP with 1900 is active, there is limited access due to ban on SMS, but that is for all the operators, BSNL is not an exception." "If someone is not getting the code, there must be some technical problem," he added. |
