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| LMD inspects Gulmohar Gas Agency following complaints of black-marketing | | Action against dealer recommended | | ET Report
Jammu, Jan 8 : Acting on the complaints of consumers of LPG in Trikuta Nagar area that black marketing was galore in gas agency as dealer demanded more than prescribed rates, Officers of Legal Metrolgy department & Indian Oil Officer conducted on spot inspection of M/s Gulmohar Gas Agency at Green belt park, Gandhi Nagar Jammu. According to Manoj Prabhakar Deputy Controller Consumer Protection, a long queue of consumers was seen struggling at the dealer outlet for getting their refill booked as they complained that the dealer was not responding to their phone calls and despite booking being done physically, the LPG was not delivered to them in time. The team conducted inspection of the whole record of the dealer through transparency portal system and found that 17056 consumers were registered with the dealer belonging to the area of Gandhi Nagar, Trikuta Nagar, Bahu Fort,Shastri Nagar , Sanjay Nagar, Satwari & Jeevan Nagar. In all these areas, more than 880 Consumers were waiting for their home delivery since 23rd December. On further scrutinizing the records , it was found that the dealer was creating such problems in the past also & to streamline, Indian Oil Corporation had cut the area of Preet Nagar , Digiana & Gangyal from the said dealer & assigned the duty of distribution to other dealer but still there was no improvement in delivery system as there were only 177 filled cylinders lying with the dealer. The Deputy Controller gave on spot directions to the senior officers of IOC to enhance the supply of filled cylinders immediayely and additional 276 filled cylinders were dispatched to cater to booking of 362 consumers. To cover up the back log it was directed that additional supplies of 800 filled cylinders over and above the normal quota be made available within 2 days to cover the back log if 880 consumers which are waiting for Gas. The Deputy Controller further asked the dealer to immediately display mobile numbers of all his delivery men area wise in print media & prominently outside the showroom for the information of consumers so that they can do booking through SMS. Further directions were passed to provide Transfer Vouchers to the consumers who have been shifted to the other dealers.
The IOC officers were asked to work out immediately the delivery infrastructure of the dealer in proportion to the number of Consumers registered with the dealer & if needed the area of the said dealer must be restructured. The Oil company was further asked to educate people regarding PDT(Preferred delivery time) system to facilitate the Consumers where both Husband & wife are working & no body at home to take delivery. |
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